Order management software and solutions

Deliver on more customer promises

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Benefits

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1

Real-time visibility and control of orders

Combine multichannel order aggregation, inventory and delivery visibility, and service availability into a single platform — for true omnichannel order fulfillment.

2

Up-to-the-minute inventory views

Rapidly process supply and demand activity to present a real-time availability picture across all channels, to deliver on customer expectations.

3

Smarter sourcing and fulfillment

Understand and act on changes in the market as they occur – to perfectly balance the processes of protecting margins, utilizing store capacity and meeting delivery expectations.

Solutions

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Order management

Deliver on more customer promises with a seamless omnichannel customer experience and the ability to optimize order fulfillment across every location in your supply chain.

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Order fulfillment

Continuously improve omnichannel profitability, balance fulfillment capacity and help reduce total cost-to-serve.

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Inventory management

Get up-to-the-minute inventory tracking and accurate available-to-promise data, even in businesses with high volumes and many SKUs.

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Digital store operations

Increase sales and improve customer service across multiple stores with ship-from-store, curbside pick-up and BOPIS.

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Supply chain services

Take your supply chain to the next level with supply chain consulting services from IBM. Let our experts help you develop a stronger supply chain that’s also more flexible and adaptable. Minimize the impact of disruptions while maximizing operational effectiveness.

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Order management case studies

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Parker Hannifin delights with seamless fulfillment experiences

The mega manufacturer increases customer satisfaction and sales with better visibility into inventory and orders across its global supply network.

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Eileen Fisher delivers outstanding customer experiences

Rapidly process supply and demand activity to present a real-time availability picture across all channels, to deliver on customer expectations.

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Follett Corporation unifies 1,200 independent online stores

Understand and act on changes in the market as they occur – to perfectly balance the processes of protecting margins, utilizing store capacity and meeting delivery expectations.

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Order management for B2B

Deliver on customer promises: What every B2B company should know

Read the IBM point of view

Order management for B2C

How inventory visibility will drastically impact the customer experience

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Resources

The Omnichannel Maturity Assessment

What is the current state of your company’s omnichannel fulfillment program? Forrester targets areas for improvement.

Read the report

The TEI of IBM Sterling Order Management (Retail)

What is the business value of an order management system for retailers? Forrester interviewed several customers to uncover their investment.

Read the report

The TEI of IBM Sterling Order Management (B2B)

What is the business value of an order management system for B2B companies? Forrester interviewed one B2B organization to evaluate the potential financial impact of their investment.

Read the report

Supply chain blog

Read expert posts to gain new perspectives and insights on building an intelligent, self-correcting supply chain.

Visit the IBM Supply Chain blog

Digital learning platform

Learn from business operations and supply chain experts through no-charge keynotes and sessions available on demand.

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Supply chain events

Find out about upcoming events where you can connect with peers and learn more about supply chain software and solutions.

Explore IBM Supply Chain events

Take the next step

Talk to us

Engage an IBM sales who can help you make your supply chain even smarter with AI-enabled solutions.

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Finance your project

We’re here to help. Spread payments over time; flexible payment plans are available.

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Simple to install and trial up to 3 mths.

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