Your e-commerce platform that can deliver seamless and consistent omni-channel shopping experiences.
Help your customers do business with you whenever, wherever and however they please. IBM Commerce and Omni-Channel Retailing solutions help you provide a seamless, personalized brand experience whether the customer shops on the Web, in the store, over the phone, using a mobile device or all of the above. Not only can you create a next-generation Web channel, you can leverage the Web to improve revenues and customer service in all channels.
- Power rich, interactive customer touchpoints on a single platform
- Facilitate seamless cross-channel customer experience
- Orchestrate orders across channels
- Empower employees and partners to be more effective and provide better service
- Integrate all of the processes, data and systems that participate in cross-channel business processes
- Build on a strong foundation for future innovation and growth
Customers today have high expectations for personalized, seamless and relevant shopping experiences across different channels. IBM® WebSphere® Commerce is an omni-channel commerce platform that helps you engage shoppers as individuals with personalized content and offers, deliver mobile optimized experiences, respond to market opportunities. By meeting those expectations, your business can earn customer loyalty and drive sales.